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Called their customer support on a defective component in a recently purchased heat Pump. The guy on the other end of the phone started by stating I have no warranty. I told me to get a HVAC service company to call him and confirm that it was indeed a contractor that...
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#1296502
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ordered AC set with Free shipping, tracking company says they will not deliver to driveway. Website showed image freight service with boxes unloaded to driveway. Put notes in order page that has to be unloaded to parking lot. They took money now they tell me i need t...
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Anonymous
Anonymous

Karen Tovey is a con artist

1.4
I liked
  • Illustrations
I didn't like
  • There criminal and fraudulent
  • Unclear of return costs
  • Misleading addvertisment
#1283719
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I have purchased two single zone units and a four zone unit. All of these units are being used in marijuana grows, which, if you know anything about indoor growing you know the a/c has too handle ALOT of heat and a consistent work load. It’s been a bit over a year at...
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4.4
#1240084
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Alpine Home Air - NOT HAPPY
ORDER A LP GAS CONVERSION AND PRESSURE SET SCREW WAS NOT IN KIT FOR WHITE ROGERS JUST ONE FOR HONEYWELL SPOKE WITH BRIAN IN TECH AND HE STATED THAT IT DOES NOT COME WITH ONE...HAVE TO USE ORIGINAL.ONE...EXPLAINED TO HIM THAT THE ORIGNAL ONE WOULD NOT SCREW OUT PROPER...
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Anonymous
William

1. Please stop shouting with the all capital format ; it is difficult to read.2. You should replace the existing gas valve hardware as a matter of course.2a. The fact that the...

3.5
#1190352
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I talked for 2 hours with an Alpine sales person ordering a new furnace. The first time he gave me a quote the shipping address was incorrect. We went through the whole process again, this time the shipping address was correct and different from the billing address. We...
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1.7
#1175014
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I have purchase several furnaces and AC units from Alpine. The only issue I've ever had was there was a delay on an item that was back ordered. Can any of you honestly say that you have NEVER ordered an item online to find out a few days later it was out of stock? come...
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3.9
I liked
  • Helpful sales staff and techs that actually answer the phone
  • Initial impression
  • Great selection and pricing
I didn't like
  • Unclear of return costs
#1167273
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I installed a Blueridge four zone mini-split and one of the four wall units did not work properly the very first time it was powered on. Because the issue occurred just barely over a year from the purchase date, though under a year from the date I actually received the...
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Anonymous
Anonymous

Using outdoor wire indoors is a minor expense for better wire. Parts fail but in multihead applications it’s usually installer error

Anonymous
Ethan

Outdoor wire can be used indoor! The complaint you have there is that they sent you a more expensive and better quality wire then what was required for the application, but it...

1.8
I didn't like
  • Faulty equipment and unhelpful tech support
#1130601
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After searching both my local HVAC contacts and online for a sizeable amount of time I decided to buy a replacement furnace through AlpineHomeAir. It seemed simple enough, we needed to replace most of the 20+ year old gas furnaces and a/c units in our 12 unit apartment...
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4.1
I liked
  • Great selection and pricing
I didn't like
  • Misleading information
  • Unclear of return costs
  • Different answers from different departments
#1102605
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Called in on July 10 talked to Joseph Waller about getting a quote. Asked how long will it take to receive the product, Joseph said "since your in IL will be 2-3days". Placed order July 11, was told by Joseph that if I have it shipped to my house will have to pay a...
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1.0
#1076159
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Contact Alpine Home Air

Mailing Address:
Alpine Home Air Products
1901 N. Clybourn Avenue Suite 200
Chicago, Illinois 60614
United States
Phone:
(800) 865-5931
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Alpine Home Air Products and Services

I ordered a Spit mini system AC last February. I live in Hawaii and therefore I had to pay for freight from Carson California to Hawaii of $436.00 dollars, When the system arrived it was shrink wrapped very tightly and no apparent damages. I unwrapped the pallet and...
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Anonymous
Chuck

If you order from alpine air use a credit card, if they send you a defective ac or send nothing at all, even if you sign for delivery you call your credit card company and ask...

Anonymous
rod macland

It was my credit card company whom got my money back, this company did nothing but fight my complaint.

1.0
I didn't like
  • There criminal and fraudulent
#1061081
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