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I have spoke to several people "Techs" named Brian and Joseph and Nichole who were so rude and not not customer oriented it is unreal. We called in because since day one we have had trouble with one inside unit and the outside unit not cooling when going over and over...
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1.4
I didn't like
  • Poor customer service along with the lousy ac unit
  • Misleading information
  • Terrible cutommer service
#1359543
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I ordered a heating unit from Alpine. When it got here the unit was damaged they told me I had to file a claim with the carrier. I filed a claim with the carrier and they said it was only worth $207. When I had paid over 800 for the unit I called Alpine the lady in the...
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1.5
#1357674
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Called their customer support on a defective component in a recently purchased heat Pump. The guy on the other end of the phone started by stating I have no warranty. I told me to get a HVAC service company to call him and confirm that it was indeed a contractor that...
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#1296502
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ordered AC set with Free shipping, tracking company says they will not deliver to driveway. Website showed image freight service with boxes unloaded to driveway. Put notes in order page that has to be unloaded to parking lot. They took money now they tell me i need t...
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Anonymous
Jon B

That’s why you hire a licensed hvac company. All online equipment HVAC purchases void factory warranties. Save a buck and do it yourself by... getting EPA certified, buy a vac...

Anonymous
mdw

And you bought over the internet....you get what you paid for!!!! If you wanted it delivered to your door, then you should have bought locally!

1.4
I liked
  • Illustrations
I didn't like
  • There criminal and fraudulent
  • Misleading addvertisment
  • Terrible cutommer service
#1283719
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I have purchased two single zone units and a four zone unit. All of these units are being used in marijuana grows, which, if you know anything about indoor growing you know the a/c has too handle ALOT of heat and a consistent work load. It’s been a bit over a year at...
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Anonymous
Anonymous

This post is obviously some *** that works at the company trying to pose as a consumer. -You’re not fooling anybody.

4.4
#1240084
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Alpine Home Air - NOT HAPPY
ORDER A LP GAS CONVERSION AND PRESSURE SET SCREW WAS NOT IN KIT FOR WHITE ROGERS JUST ONE FOR HONEYWELL SPOKE WITH BRIAN IN TECH AND HE STATED THAT IT DOES NOT COME WITH ONE...HAVE TO USE ORIGINAL.ONE...EXPLAINED TO HIM THAT THE ORIGNAL ONE WOULD NOT SCREW OUT PROPER...
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Anonymous
William

1. Please stop shouting with the all capital format ; it is difficult to read.2. You should replace the existing gas valve hardware as a matter of course.2a. The fact that the...

3.5
#1190352
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I talked for 2 hours with an Alpine sales person ordering a new furnace. The first time he gave me a quote the shipping address was incorrect. We went through the whole process again, this time the shipping address was correct and different from the billing address. We...
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1.7
#1175014
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I have purchase several furnaces and AC units from Alpine. The only issue I've ever had was there was a delay on an item that was back ordered. Can any of you honestly say that you have NEVER ordered an item online to find out a few days later it was out of stock? come...
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3.9
I liked
  • Very friendly when taking order
  • Helpful sales staff and techs that actually answer the phone
  • Great selection and pricing
I didn't like
  • Unclear of return costs
#1167273
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I installed a Blueridge four zone mini-split and one of the four wall units did not work properly the very first time it was powered on. Because the issue occurred just barely over a year from the purchase date, though under a year from the date I actually received the...
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Anonymous
mdw

The more technology you buy, the more crap you have that breaks! I just had a customer that had a two year old nest brand thermostat quit working on his central A/C unit. Afte...

Anonymous
Anonymous

Using outdoor wire indoors is a minor expense for better wire. Parts fail but in multihead applications it’s usually installer error

1.8
I didn't like
  • Faulty equipment and unhelpful tech support
#1130601
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Contact Alpine Home Air

Mailing Address:
Alpine Home Air Products
1901 N. Clybourn Avenue Suite 200
Chicago, Illinois 60614
United States
Phone:
(800) 865-5931
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Alpine Home Air Products and Services

After searching both my local HVAC contacts and online for a sizeable amount of time I decided to buy a replacement furnace through AlpineHomeAir. It seemed simple enough, we needed to replace most of the 20+ year old gas furnaces and a/c units in our 12 unit apartment...
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4.1
I liked
  • Great selection and pricing
I didn't like
  • Misleading information
  • Different answers from different departments
  • Unclear of return costs
#1102605
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