Update by user Nov 20, 2014
I'd forgotten my post on this site and I hope all who have issues with Alpine will just hang in there, because they HAVE shipped me a new panel PLUS credited me with MORE than enough money to pay a Tech to install it.Although it took some persistence on my behalf, I was finally contacted by the right people at their company and they more than made this transaction a satisfactory one.
The unit is still operating as well as it did the day I had it professionally installed.I would like to take this moment to thank the upper echelon of Alpine's staff for the astute consideration they gave my case, as well as the "more than adequate" handling of a solution.
Original review posted by user Oct 04, 2012
I ordered and paid for a self-contained heat pump through Alpine and waited more than a month for delivery. The unit was heavily wrapped in plastic shrink-wrap and upon removal of such wrap, I found damage to the cardboard box which covered the top. After removing the box, I discovered the panel which protects the cooling coils appeared to have been bashed by perhaps a fork-lift. Some of the coils have been damaged, as result. I've concluded that whomever packaged my heat pump did so in a way to conceal the damage. When I notified Alpine, they offered to file a claim against the trucking company. I replied, "Trucking companies don't normally package the items shipped, do they?" Alpine then offered me $50 for the damage. I asked, "Is that fair? Will $50 pay for a new panel, shipping and installation?" They then countered with a $100 offer to which I asked the same questions. I haven't heard from them in 2 weeks!
These units are not cheap. I paid full price for a new one and received a "scratch-and-dent" instead. I highly suspect the heat pump was delivered to Alpine, then packaged with all other materials I ordered through them and it was at the Alpine facility that the unit was damaged. Alpine then packaged it in a way to conceal such damage so they could pass the blame elsewhere. This is not reputable. It's deceitful.
I would highly suggest anyone who is in the market for heating/cooling equipment look elsewhere rather than deal with Alpine Home Air Products.
Review about: Alpine Home Air Air Conditioner.
Monetary Loss: $250.