Alpine Home Air
Reviews and Complaints
Alpine heat and air total rip off
I talked for 2 hours with an Alpine sales person ordering a new furnace. The first time he gave me a quote the shipping address was incorrect.
We went through the whole process again, this time the shipping address was correct and different from the billing address. We worked for 45 minutes to try and have AFFIRM finance the purchase through Alpine Air and heating. The site kept taking me in circles, so I told the I would just use PayPal to pay for it. I paid through PayPal and received a paid receipt from the people I ordered the furnace from.
Today, I received a call from Alpine Heat and Air wanting a shipping address for the furnace. I gave them the correct address. This afternoon I received an email telling me that because the shipping was screwed up I'd have to pay an extra 50.00 for shipping. I called Alpine and told them that I would not pay the 50.00.
Just keep the furnace and return my money to PayPal. He them told me that I could do that but that it would cost me 200.00 for return shipping because I paid with PayPal. He said the same thing would have happened if I had paid with AFFIRM FINANCING. I was never told this by the sales rep.
for Alpine. Free insured shipping to the lower 48 states is included with all equipment orders and other select products.
Equipment is considered: furnaces, air handlers, air conditioners, heat pumps and package units. (Shipping charges apply to portable air conditioners.)" I had no real choice except to pay the 50.00 Here is the shipping policy details from the Alpine site " DON'T EVER PAY FROM THESE PEOPLE, THEY ARE A COMPLETE RIP OFF!!!
Preferred solution: Price reduction
Great prices...Don't screw up or you're screwed.
- Great selection and pricing
- Misleading information
- Unclear of return costs
- Different answers from different departments
Would not buy or recommend Alpine Air
- Faulty equipment and unhelpful tech support
Preferred solution: Let the company propose a solution
Bunch of lies and waste of time
Preferred solution: Let the company propose a solution
Company committed fraud selling damaged systems
- There criminal and fraudulent
Preferred solution: Full refund
Dishonest - Partial refund on immaculate item return
- Dishonest refund
Preferred solution: Full refund
Alpine Home Air - Delivery Service Review
Resolved: New AC Compressor failed after 2 months - Alpine is no help, warranty WORTHLESS
After a few round and rounds Alpines customer service called and took care of me very well. I very much appreciate it. Thanks Alpine
- Very friendly when taking order
- Zero support when product fails 2 months after install
Preferred solution: Price reduction
Alpine Home Air Air Conditioner Review from Hamden, Connecticut
Purchased a Blueridge mini split system and had it professionally installed this past May of 2016. Within a week the unit was shutting itself down and failing to cool.
Repeated calls and emails to customer service failed to get a response until I finally was able to talk to a customer service rep who promised to fix the problem. The fix?.... there was nothing they would do as it was installed and the suggested i sell the unit to try to recoup some of my money. Unbelieveable bad customer service!
Wouldn't even cover it under the manufacturers warranty! Absolutely horrible service on a product that apparently is junk. They just will not do anything on a new product.
Beware!
Federal trade commission and BBB will be my next contacts.
Refurbished Items and No Satisfaction Guarantee
- No satisfaction guarantee as advertised
HORRIBLE PLEASE READ
Alpine Home Air Furnace Review from Yakima, Washington
I recived a new furnace from alpine. The box appeared to be fine.
Upon opening the box i unwrapped a kicked in pannel. Alpine blames it on there delivery service and wants me to buy another part at my cost wasteing my time trying to file a claim on there delivery service they choose to use. Scam, do not buy there products. They are dishonest and do not care about the consumers.
The delivery showed up before 8 am without even a waning calling.
Upon traking this item the information was also incorrect. Go figure.
Damaged Goods
Alpine completely refused to stand behind their product under warranty.
- Their lies
Preferred solution: Full refund
Costumer service sucks
Preferred solution: Full refund
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The more technology you buy, the more crap you have that breaks! I just had a customer that had a two year old nest brand thermostat quit working on his central A/C unit.
After checking the unit (both outdoor and furnace sections), I came to the reality that his nest was a POS!. The crazy thing is that it went back to work after removing it from the subbase and snapping it back on.
It's been working two months now. As I said..."The more technology you buy, the more crap you have that breaks!" From a HVAC contractor with 28 years experience in the industry!
Using outdoor wire indoors is a minor expense for better wire. Parts fail but in multihead applications it’s usually installer error
Outdoor wire can be used indoor! The complaint you have there is that they sent you a more expensive and better quality wire then what was required for the application, but it absolutely works!Sorry to hear about one of your heads not working. Happened to my Mitsubishi-twice which is why I finally just went blue ridge