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I installed a Blueridge four zone mini-split and one of the four wall units did not work properly the very first time it was powered on. Because the issue occurred just barely over a year from the purchase date, though under a year from the date I actually received the...
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1.8
I didn't like
  • Faulty equipment and unhelpful tech support
#1130601
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After searching both my local HVAC contacts and online for a sizeable amount of time I decided to buy a replacement furnace through AlpineHomeAir. It seemed simple enough, we needed to replace most of the 20+ year old gas furnaces and a/c units in our 12 unit apartment...
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4.1
I liked
  • Great selection and pricing
I didn't like
  • Unclear of return costs
  • Different answers from different departments
  • Misleading information
#1102605
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Called in on July 10 talked to Joseph Waller about getting a quote. Asked how long will it take to receive the product, Joseph said "since your in IL will be 2-3days". Placed order July 11, was told by Joseph that if I have it shipped to my house will have to pay a...
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1.0
#1076159
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Alpine Home Air - Review about Warranty Parts Shipping Cost

Alpine Home Air
#517947
GOODMAN CANT MAT YOUR LOCAL DEALER PROVIDE PARTS ON WARRANTY, SO IF YOU HAVE A $688 REPAIR AT 1 MONTH SINCE INSTALLATION, YOURE ON YOUR OWN. ALPINE MIGHT SUPPORT THE WARRANTY, BUT YOUR SHIPPNG WILL COST MORE THAN AN EXPENSIVE REPAIR. BEWARE.
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I ordered a Spit mini system AC last February. I live in Hawaii and therefore I had to pay for freight from Carson California to Hawaii of $436.00 dollars, When the system arrived it was shrink wrapped very tightly and no apparent damages. I unwrapped the pallet and...
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Anonymous
Chuck

If you order from alpine air use a credit card, if they send you a defective ac or send nothing at all, even if you sign for delivery you call your credit card company and ask...

Anonymous
rod macland

It was my credit card company whom got my money back, this company did nothing but fight my complaint.

1.0
I didn't like
  • There criminal and fraudulent
#1061081
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A couple weeks ago I had a delivery from alpine home air. The first thing that I noticed was that when the delivery service came out they said that they was not going to deliver to my area between the hours of 3 to 6 PM. I called the delivery company about this...
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Anonymous
Chad

*** artist

Anonymous
Anonymous

Agree

1.0
#980831
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I returned the Air Conditioning Coil (Goodman CHPF3636B6) in perfect condition in the original packaging via USPS Ground shipping as the "Alpine Home Air" service representative Margaret indicated. She said I would get a full refund as long as the item had no...
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I didn't like
  • Dishonest refund
#978241
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wow- i wish i had read these reviews before ordering an ac compressor from alpine. i spent $800. compressor failed after 2 months- alpine will do absolutely nothing other than process a parts warranty- i'll be on the hook for labor which will cost more than the unit...
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2.8
I liked
  • Very friendly when taking order
I didn't like
  • Zero support when product fails 2 months after install
#902432
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Purchased a Blueridge mini split system and had it professionally installed this past May of 2016. Within a week the unit was shutting itself down and failing to cool. Repeated calls and emails to customer service failed to get a response until I finally was able to...
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Anonymous
Karen Tovey

Make Mice - consumers who are intelligent buy products like these on the internet because they are not paying the premiums applied to products by contractors. They also have ...

Anonymous
Make Mice

You get what you pay for. Don't buy HVAC equipment online because warranty issues will bite you in the butt.

#862245
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SELLING PRODUCTS NOT IN STOCK , ONCE YOU PAY THEY WILL NOT ANSWER EMAILS OR PHONE CALLS THEY HAVE CALLER ID. THEY DO NOT DROP OFF AT YOUR HOUSE, ONLY WILL DELIVER TO THE HIGHWAY OR END OF DRIVEWAY SO WASTE OF TIME BUYING BOGUS LIFT GATE SERVICE, IT'S A FRAUD! THIS...
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Anonymous
Anonymous

There website is pretty clear that the lift gate service is to the driveway. (like, off of the road). Perhaps you were expecting too much and too crazy when you called and the...

1.0
#729497
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Contact Alpine Home Air

Mailing Address:
Alpine Home Air Products
1901 N. Clybourn Avenue Suite 200
Chicago, Illinois 60614
United States
Phone:
(800) 865-5931
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Alpine Home Air Products and Services

I purchased a heater in October 2015 and after opening the box discovered it was refurbished, defective AND made in 2008. Alpine has no returns on installed items that have been tried. Partial refund on opened boxes and buyer penalized for shipping both ways. Alpine...
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1.2
Almond, New York
I didn't like
  • No satisfaction guarantee as advertised
#723255
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