Alpine Home Air

DO NOT BUY ANYTHING FROM THIS COMPANY! I bought a complete mini split system they sell under the name Blue Ridge.

They are complete junk! They are made by Midea from China and are actually an inferior version of Midea's usual units which are mediocre at best. I have owned and installed hundreds of Minisplit units mostly Fujitsu and Mitsubishi but supply was low on those units due to COVID and I thought I would take a chance with these. BIG MISTAKE.

They never worked properly and when they did work at all they sounded like a freight train outside of my house. I had to sue them in CT Superior court to get my money back. They claimed, in official court filings, that I agreed to the sales contract (YOUR RECEIPT THEY MAKE YOU SIGN) in very small print that their goods are sold " AS IS"! They don't need to work!

Can you imagine buying good for 10's of thousands of dollars of equipment from a company you know nothing about and they slip that into you sales receipt? They then claimed in official court documents that if you want to sue them you agreed in the sales contract(AGAIN YOUR RECEIPT) that you had to do do in the State of Illinois! Neither argument stood up in court and they lost, but then they agreed to settle for half of what I was owed. I agreed just because I was busy.

I junked the equipment thinking we had settled and the time period to withdraw the settlement was over and then the withdrew the settlement which the judge through out and ordered them to pay they, are appealing that Decision. I think everyone should be aware of what a POS company this is. You can find the CT legal case by Googling State of CT JUD and search by party name. Their parent company is the Todd Arthurs Company INC, Todd Arthurs Company Inc DBA Alpine Home Air.

AGAIN AVOID THESE UNITS NO MATTER HOW CHEAP THEY ARE. I would not be slightly surprised if the positive reviews are fake and paid for by them.

ordered AC set with Free shipping, tracking company says they will not deliver to driveway. Website showed image freight service with boxes unloaded to driveway.

Put notes in order page that has to be unloaded to parking lot. They took money now they tell me i need t pay additional $$$ to get it delivered. So much for free deliver and those fake big art illustrations on their website. More over company likes to do extortion!!!

As they took $3k for AC now they telling me pay more for delivery OR ELSE! Or else being they will not deliver goods and charge me additional ~$300 for cancelling order i never even got. OR if they want to hurt me even more the can charge for storage fee. Wait so its like pay for "free" delivery or we take all the money you have.

Sent support emails they never reply to emails. All this was on the phone, they actually handed up on me... and then i got another email threatening me with storage charges!. If you are lucky to read review before buying form them then save your money stay away from them by all means.

I submitted FTC, BBB, FBI IC3 complain as what they do is definitely illegal.

Are they coming form old crime families? So far lost $3k, stuck without AC, and few days lost with no work as had to wait for delivery truck.

I have purchased two single zone units and a four zone unit. All of these units are being used in marijuana grows, which, if you know anything about indoor growing you know the a/c has too handle ALOT of heat and a consistent work load. It’s been a bit over a year at this point and all units are in great working order. Especially given each unit is about 2000btu of heat from being maxed out 24/7. Customer service was above and beyond and shipment took 1 single day (on a free 14 day shipping selected). Granted, I live in Michigan but they truly will box up and ship your purchase in a timely fashion!

I’m shocked at all the bad reviews, but after reading through them.. I’m not as stunned..

At least half of these folks can’t even spell adequately or word there sentences properly.. sorry, but that usually screams non educated and extremely difficult to deal with forms of people. You know, the kind that make a mistake themselves and then downrate a company for ther idiocy *** some of these reviews are downgraded because “they sent the wrong part”, but if you read the review you’ll see they sent a part or wire that’s fully adequate for the job, and in fact, usually a higher graded part (outdoor wire for indoor use). Outdoor wiring CAN be used indoors, and in fact, any moist area, moist wall, crawl space or basement should have a appropriately shielded “outdoor” wire in place instead of the indoor anyways.

Good job too the idiots giving low ratings for issues only they created themselves!!

ORDER A LP GAS CONVERSION AND PRESSURE SET SCREW WAS NOT IN KIT FOR WHITE ROGERS JUST ONE FOR HONEYWELL SPOKE WITH BRIAN IN TECH AND HE STATED THAT IT DOES NOT COME WITH ONE...HAVE TO USE ORIGINAL.ONE...EXPLAINED TO HIM THAT THE ORIGNAL ONE WOULD NOT SCREW OUT PROPER AND WAS ALMOST DESTROYED AFTER CHECKING WITH OTHER SOURCES THAT SENT ME A PIC OF WHAT THE KIT SHOULD COME WITH AND CLEARLEY MY KIT WAS NOT COMPLETE I WAS TOLD THAT I WOULD HAVE TO BUY A NEW GAS VALVE I ADDED A PICTURE OF THE KIT FROM ALPINE WEBSITE THAT A DIF DEALER SENT ME FROM ALPINES WEBSITE AND CLEARLY MY KIT WAS NOT COMPLETE